Privacy Policy

The Living Classroom (TLC) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request a program proposal, or interact with our services.

1. Who We Are

This website is operated by:

TLC | The Living Classroom
Legal name: STATHOPOULOU THEODORA VASILIKI
Address: Souroti, 57006 Thessaloniki, Greece
Email: info@thelivingclassroom.gr
Phone: +30 697 640 1956 / +30 23960 24679
Website: https://thelivingclassroom.gr/

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), TLC | The Living Classroom acts as the data controller for the personal data collected through this website.

2. What Personal Data We Collect

We may collect the following types of personal data:

Information you provide directly

When you complete a contact form, request a program proposal, or communicate with us, we may collect:

Full name
Email address
Phone number
Institution, university, organization, or company name
Program type or area of interest
Academic focus or course description
Preferred dates
Group size
Destination preferences within Greece
Any additional information you choose to provide

Technical and website usage data

When you visit our website, we may automatically collect limited technical information, such as:

IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on the website
Referral source
Cookie and analytics data, where applicable

Communication data

If you contact us by email, phone, or through our website, we may keep a record of the communication in order to respond and manage the relationship.

3. How We Use Your Personal Data

We use personal data for the following purposes:

To respond to your inquiries
To prepare program proposals
To communicate with you about your request
To understand your academic, institutional, or travel needs
To design customized academic and experiential programs
To manage client and partner relationships
To improve our website, content, and services
To maintain website security
To comply with legal or regulatory obligations
To send updates or marketing communications, only where permitted or where you have given consent

4. Legal Basis for Processing

We process personal data only when we have a lawful basis to do so.

Depending on the situation, we may rely on:

Consent

For example, when you agree to receive marketing communications or accept non-essential cookies.

Contract or pre-contractual steps

For example, when you request a program proposal or ask us to provide information about our services.

Legitimate interests

For example, to respond to business inquiries, improve our website, protect our systems, and communicate with potential institutional partners.

Legal obligation

For example, when we are required to keep certain records for accounting, tax, or legal compliance purposes.

5. Contact Forms and Program Requests

When you submit a contact form or request a program proposal, we use the information you provide to understand your needs and respond appropriately.

The information may be used to:

Review your academic or program objectives
Clarify your requirements
Prepare a tailored proposal
Communicate next steps
Maintain records of your request

Please avoid submitting sensitive personal data through our contact forms unless it is strictly necessary.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and understand how visitors use the website.

Cookies may include:

Essential cookies required for the website to function
Analytics cookies, such as Google Analytics, if enabled
Marketing or tracking cookies, only if used and only where permitted
Preference cookies that remember user settings

Where required by law, non-essential cookies will only be used after you give your consent.

You can manage or disable cookies through your browser settings or through the cookie consent tool available on our website.

For more details, please refer to our Cookie Policy, if available.

7. Analytics and Third-Party Tools

We may use third-party tools to help us understand website performance and visitor behavior.

These may include, depending on our setup:

Google Analytics
Google Search Console
Cookie consent tools
Contact form plugins
Website security tools
Hosting and server providers

These tools may collect technical data such as IP address, device information, browser information, and usage data.

If we use analytics tools, we aim to configure them in a privacy-conscious way where possible.

8. Marketing Communications

We may send you marketing or informational communications only where permitted by law.

This may include:

Updates about our services
Educational travel insights
Program planning resources
News about TLC | The Living Classroom

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

We will not sell your personal data to third parties.

9. Who We Share Your Data With

We may share personal data only when necessary and only with appropriate parties, such as:

Website hosting providers
Email and communication providers
Website maintenance and security providers
Analytics and cookie management providers
Professional advisors, such as accountants or legal advisors
Service providers involved in responding to your request or delivering a program, where relevant
Public authorities, if required by law

We require service providers to handle personal data securely and only for the purposes for which it was provided.

10. International Data Transfers

Some of the tools or service providers we use may process data outside the European Economic Area.

Where personal data is transferred outside the EEA, we aim to ensure that appropriate safeguards are in place, such as:

European Commission adequacy decisions
Standard Contractual Clauses
Other lawful transfer mechanisms under applicable data protection law

11. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Indicative retention periods may include:

Contact form inquiries: up to [12–24 months]
Program proposal requests: up to [3–5 years], depending on the relationship
Client and partner records: for as long as required for business, accounting, tax, or legal purposes
Marketing data: until you unsubscribe or withdraw consent
Website analytics data: according to the retention settings of the analytics tool used

When personal data is no longer needed, we will delete it or anonymize it where appropriate.

12. How We Protect Your Data

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

Secure website hosting
SSL encryption
Access controls
Website security monitoring
Regular updates and maintenance
Limited access to personal data
Secure email and communication practices

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

13. Your Data Protection Rights

Subject to applicable law, you may have the following rights regarding your personal data:

The right to access your personal data
The right to request correction of inaccurate data
The right to request deletion of your data
The right to restrict processing
The right to object to processing
The right to data portability
The right to withdraw consent, where processing is based on consent
The right to lodge a complaint with a data protection authority

To exercise your rights, please contact us at:

Email: info@thelivingclassroom.gr

We may need to verify your identity before responding to your request.

14. Right to Lodge a Complaint

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with a supervisory authority.

In Greece, the competent supervisory authority is:

Hellenic Data Protection Authority
Website: www.dpa.gr

We encourage you to contact us first so we can try to resolve your concern.

15. Children’s Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal data from children through this website. If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

Educational programs involving students are normally arranged through universities, schools, institutions, faculty, parents, guardians, or authorized group leaders.

16. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to read the privacy policies of any external websites you visit.

17. Embedded Content

Pages or articles on this website may include embedded content, such as videos, maps, forms, or social media content.

Embedded content from other websites behaves in the same way as if you visited the external website directly. These third-party websites may collect data, use cookies, and track your interaction with the embedded content.